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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Haydin Dennis

Haydin Dennis

April 13, 2026

5  out of  5
rating by Haydin Dennis
"Jessica was great! Very knowledgeable and helpful! Had a answer for every question I had and saved me a bunch of money!"
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Chris Machalak

April 13, 2026

5  out of  5
rating by Chris Machalak
"Couldn't have asked for a more seamless transition from my previous provider. Al and Zach took the time to inform me of different coverage options to ensure my family was well taken care of."
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Latisha Sierra

April 9, 2026

5  out of  5
rating by Latisha Sierra
"I'm blown away by Jennifer's experience & help. We had went through another state farm agency and our monthly rate was so high! Happy to have insurance at a local agency & a rate that is more than half the difference of what we were paying PLUS adding the hospitialization policy. Great doing business Jennifer."
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Kraig Weiss

April 6, 2026

5  out of  5
rating by Kraig Weiss
"Great folks to work with, saved me money and added coverage. Zach is the best!"
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Huss

March 30, 2026

5  out of  5
rating by Huss
"I had a great experience working with Jessica for my auto insurance needs. She was incredibly helpful, informative, and patient throughout the entire process. Jessica took the time to walk me through everything step by step, making sure I fully understood my coverage and options. She is very well spoken and highly professional in her work, which made the experience even more comfortable and understandable. I especially appreciated her transparency and honesty, it really made a difference. If you’re looking for someone knowledgeable and easy to work with, I highly recommend Jessica!"
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Dane Boyer

March 23, 2026

1  out of  5
rating by Dane Boyer
"Constant bait and switch. Lies about rates then charges you more after getting you to sign papers. Switched to a different company due to them billing me several times for a car I didn't own anymore. Switched back after being offered a different rate. Rate was at $180 for 2 vehicles, then the bill was $232 after signing. Don't work with these liars."
We responded:
"Hi Dane, We’re sorry to hear you feel this way and appreciate you sharing your concerns. We take transparency very seriously, and any changes in premium are typically the result of underwriting updates, coverage selections, or information that is finalized after a policy is issued, not something done to mislead our customers. Regarding billing and vehicle changes, our team always relies on the most current information provided and works to make updates as quickly as possible when changes are brought to our attention. We also provide policy documents and billing details for review so everything is clear. We understand how frustrating unexpected changes can be and would welcome the opportunity to review your account with you directly to provide clarity. Please feel free to contact our office so we can address your concerns. -Al"
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Ultraviolet Farmer

March 23, 2026

5  out of  5
rating by Ultraviolet Farmer
"Vanessa is the best hardest working agent ive ever met."
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Lori Stallings

March 16, 2026

5  out of  5
rating by Lori Stallings
"Jenn is awesome! She always has my back and gives me the best prices for our insurance on our trucks and home."
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Jacqueline Harmon

March 12, 2026

5  out of  5
rating by Jacqueline Harmon
"Luke was great! Made sure to answer all questions I had and get me great rates!"
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Ashley Jo

March 11, 2026

5  out of  5
rating by Ashley Jo
"Honestly the best place for insurance hands down! Between Vanessa and other staff members, I could not be more happy! Vanessa helped me get my insurance active again after a while of not having a running vehicle, and then another gentleman helped me switch everything around just days later to be able to get my new car insured to drive it home! From such a personal experience, to the gentleman even answering the phone after hours because he just had a feeling he should.. thank you to the Al Shattuck team for making it smooth and easy, and ensuring we have the best coverage for our needs! We can rest knowing we have an awesome team behind our instance needs!"
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Christine Clein

March 9, 2026

5  out of  5
rating by Christine Clein
"Zack spent extra time and extra cared about not just auto insurance, but my life insurance, and renters insurance. Very attentive and well knowledged."
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Erica Hudak

March 6, 2026

5  out of  5
rating by Erica Hudak
"I really like the staff here. They are always here for me if I have questions or concerns."
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Kelsey Gardner

March 4, 2026

5  out of  5
rating by Kelsey Gardner
"Absolutely amazing place!!! The agents are so helpful and just super nice!!! If u want a great place choose this place for its people and the work they do which is above and beyond. Thank u so much!!! Jen and Melanie, u are amazing!!!"
We responded:
"Kelsey, thank you so much for the wonderful review! We’re thrilled to hear that Jen and Melanie made such a positive impact. We truly appreciate your kind words and are grateful to have you as part of our community. -Al"
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Lorie Rainey

March 3, 2026

5  out of  5
rating by Lorie Rainey
"I love doing business with everyone here. Everyone is great and very helpful. And would highly recommend everyone."
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Scott Ketchum

March 3, 2026

5  out of  5
rating by Scott Ketchum
"This agency has always been good to me, I've used state farm for six years and they have always done me right."
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Laurie Chrzan

February 23, 2026

5  out of  5
rating by Laurie Chrzan
"Vanessa at State Farm in Owosso makes you feel like family! Check out their new lower rates today!"
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Heather Lee

February 22, 2026

5  out of  5
rating by Heather Lee
"Jessica was over the top with her customer service, and did her due diligence on finding what discounts I was eligible for. I ended up switching to her company because she was able to save me over $50 on my monthly car insurance!"
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Katrina Edwards

February 12, 2026

5  out of  5
rating by Katrina Edwards
"Had a great check-in with Luke today about my policies and coverage, would highly recommend."
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Dustin T

February 11, 2026

5  out of  5
rating by Dustin T
"Had a great experience with my auto claim. They walked me through the process and were there every step of the way. They even let me call claims in the office to help guide me and make sure I handled it correctly. Autumn, Kristy, and Kaitlin made me laugh and even helped me set up my renters insurance and gave me ideas about life insurance and retirement benefits I could be missing out on. They were amazing. 10/10 experience"
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Kris Kotula

February 11, 2026

5  out of  5
rating by Kris Kotula
"Jessica and Hunter have been excellent in guiding me to make life changing decisions. Thank you"
Profile photo of Anna Woodworth

Anna Woodworth

February 10, 2026

5  out of  5
rating by Anna Woodworth
"I was shopping for auto and property insurance. Vanessa did a great job answering my questions. Saved me some money too."
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Zachery Fry

February 10, 2026

5  out of  5
rating by Zachery Fry
"Vanessa always knocks out of the park and takes care of everything that you need. Five out of five stars I always recommend"
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Samantha Wylie

February 9, 2026

5  out of  5
rating by Samantha Wylie
"Jenn at State Farm is absolutely wonderful! She is so personable and truly a pleasure to work with. After being with a competitor for years and only seeing my rates go up, Jenn made switching to a new auto insurance policy easy and stress-free. It’s refreshing to work with a real, local person instead of an 800 number. She follows through on communication, explains everything clearly, and makes the whole process easy to understand. I couldn’t be happier with the experience and highly recommend Jenn!"
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Pam Schneider

February 6, 2026

5  out of  5
rating by Pam Schneider
"I never post comments. But I have to about the State Farm Crew. They are awesome. Don't hesitate to get quotes. Jen was amazing and my husband and I appreciate it so much. Thanks again!!"
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Gary Heckman

January 28, 2026

2  out of  5
rating by Gary Heckman
"I asked for Me Shadduck to call me reference a problem with a claim. I was told he doesn’t have voice mail and they would leave him a note to call me. I never received a phone call. I guess he is not too concerned with customer service. I will insure elsewhere and find better customer service."