
State Farm® Insurance Agent Al Shattuck
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Brianna Beachler
April 17, 2025
"I can't get better customer service anywhere Luke and Jenn are the best!!!!!!! Owosso state farm al is where to go!!!!"
Heather Bush
April 17, 2025
"I love state farm!!! Kristy is the absolute best always helps no matter how difficult I can be!!"
Madalyn Bueche
April 17, 2025
"Insurance hard. Al make easy. Thanks, AL."
Elijah Wahl
April 14, 2025
"Great service! Luke was quick with helping me get the best deal on my insurance I needed, and answered any questions I had. Definitely recommend!"
Jessica D
April 9, 2025
"Insurance isn't fun and for me is often a point of stress. Al Shattuck's office is so different from any other insurance company I've ever dealt with. When I call, they are there to listen and help me, these people actually care and they act like it. I'm always treated with kindness and respect and they go above and beyond to answer my questions and put my mind at ease. I'd like to mention Zach and Vanessa specifically as two people who have taken the time to help me, answer my questions, and explain things to me. They provide me options with no pressure, I don't feel like I'm being "sold" a policy just so they get commission. I feel like they genuinely want to help me as best as they can. I highly recommend this office to anyone looking for honest answers and people who truly want to help. Thanks to everyone in the office!!! You are ALL amazing!"
Lou Lou
April 4, 2025
"Vanessa is awesome!"
OldWayArtisans
March 31, 2025
"They disabled my auto-pay, declined to inform me I'd lapsed, tripled my rates on reactivation....and somehow still managed to screw it up by refusing to draw the first payment of the new policy. Now I'll be uninsured again because, for whatever reason, these guys apparently have made the decision that I'll never drive again. This is an absolutely legendary level of incompetence which has officially cost them my business for life. You literally had one job. Take money. Even a child knows how. EDIT: I managed to make some headway today with a phone call. If that had worked last Friday, during the waning part of their business hours, there may be more stars here. But after explaining it to me, I'm angrier than ever. When I called in about the second attempt to invalidate my policy by sending the cancelation letter, they informed me that it was only because they never asked me how many times a week it'd be for my job? Hmmmk. So we got that handled, right? Wrong. Because although I had them on the phone and was ironing out the last details of this debacle, and insistent that the auto pay be preserved, they opted not to tell me autopay is automatically disabled if anything like that happened. And so I believe I'm covered, right? Good thing I waited. This is the single worst experience I've ever had with any kind of insurance agency. And it has tripled my rates despite an outstanding driving record and prompt payment for I honestly don't know how many years. I just don't care what the problem was. I care that I got screwed after years and years of loyal patronage. That's what I'm going to remember."
"We’re sorry to hear about your experience and understand how frustrating this situation sounds. Ensuring smooth and reliable service for our customers is our top priority, so we'd like the opportunity to look into this further and address any misunderstandings or errors that may have occurred. Please reach out to us directly at (989) 723-3232 so we can work toward a resolution. We appreciate you bringing this to our attention. -Al"
Jeff Moore
March 28, 2025
"I am so glad that I found these guys they are absolutely Amazing in every way! I have all of my insurance through them and they go above and beyond for me ensuring that I always get the most coverage for the best price! I am extremely pleased and would highly recommend them!!"
"Thank you Jeff! I appreciate your trust in my team and agency for your insurance needs. - Al"
Steve Wright
March 27, 2025
"Great company I recommend any one to get State Farm insurance!!!"
"We appreciate that Steve! I'm glad your experience with us and State Farm has been a positive one. -Al"
Michelle Boyce
March 24, 2025
"Vanessa was amazing in assisting me with some matters with my claim! Super helpful and friendly! Thank you Vanessa!!"
Annalynn Bardoni
March 24, 2025
"Vanessa was wonderful, helped me with everything that I needed, and we had a couple of laughs. It was great. She’s the best!!"
Melanie Rodriguez
March 18, 2025
"Vanessa helped me switch my car over today for my new one! She was quick and efficient and made the experience a breeze! Amazing team of people!"
Tanisha Harris
March 10, 2025
"Jessica is amazing! She so polite and gets whatever you need taken care of right away! I'm so glad I get to have her as an agent 🙂"
Bobbi Duncan
March 10, 2025
"Love working with Vanessa today! Thank you for helping me add a vehicle to my current policy. I used texting as my way to communicate with State Farm. It only took 30 minutes or so to get all taken care of."
Brian Oldham
February 11, 2025
"Pretty upset with there claim department not happy with them"
"Hey Brian, thank you for your feedback. We understand that dealing with claims can sometimes be frustrating. While our agency is here to assist and guide our customers, the claims process itself is handled directly by State Farm’s corporate claims department. That being said, we truly value our customers and would be happy to help in any way we can. Please feel free to reach out to our office, and we’ll do our best to provide guidance or connect you with the right resources. Your satisfaction is important to us! - Al"
Marcos Nardoni
February 11, 2025
"Vanessa is awsome. works quick and has a answer to all or most of the questions needed to answer. thank you once again for your help!"
"We agree Vanessa is awesome. Thank you for taking the time to leave this review Marco! - Al"
Brian Wagner
January 27, 2025
"Great customer service and rates! I was working with Zach today on adding my fiancé to my auto and renter insurance. He has been very helpful and responsive in getting us the best deal with this process!"
Lorena Bryant
January 22, 2025
"She was easy to work with. Accommodating my needs and helpful suggesting what could help. Thank you."
"That's great to hear Lorena. Thank you for trusting my agency with your insurance. - Al"
Marcia S
January 13, 2025
"Way too expensive."
"Marcia, our office does not have any records that you are a policy holder with us. If there is anything I can do to assist you or help you find the correct agency that you contacted please feel free to give me a call at our office, I am happy to help. Thank you. – Al"
Alice Bertha Wixson
January 8, 2025
"Always friendly and take care of what I need right away, no waiting!"
Zach Payne
December 19, 2024
"Amazing staff and service, very quick to help out. Ask for Vanessa, she's the greatest."
Terry Madison
December 10, 2024
"Best insurance agency I've ever worked with. I would recommend them to anyone."
Peter Garlitz
December 10, 2024
"Have always had great interactions with this agency. Professional and knowledgeable. They have always been quick to respond to my claims or inquiries. I recommend this State Farm Agency. I am happy to be their client."
Tracy Golwitzer
November 26, 2024
"Vanessa at State Farm in Owosso, MI is wonderful. Knowledgeable, honest and have a great personality. She gave me the information with great prices for me to have the best coverage with an affordable price. I shopped around and no one beat State Farm's price/coverage. Thanks Vanessa😊"
Edward Merriam
November 15, 2024
"They were great , just priced to high, but the staff was awsome"