State Farm® Insurance Agent Al Shattuck

"Hi Justin, We take these concerns seriously and appreciate you taking the time to share them. While I cannot discuss your personal policy details publicly, I do want to clarify that our team has been in consistent contact with your household over the past year regarding billing, coverage updates, and preventing lapses. We made multiple outreach attempts any time an issue needed attention so nothing was left unresolved without effort from our office. Regarding the vehicle and homeowners concerns mentioned in your review, our documentation shows that the information used to issue and update your policies was based on details provided to us, and all policy documents and renewal packets were sent to you for review. If anything ever appears incorrect, we rely on our customers to notify us so we can correct it quickly. When concerns were brought to our attention, our team addressed them promptly. I understand insurance can feel stressful when billing or coverage changes come up, but fraud is not something we take lightly. Our team works hard to follow State Farm guidelines and maintain accurate records at all times. Our team would be happy to speak with you again to review your policies and make sure you feel fully supported moving forward. -Al"

"Hi Alyssa, thank you so much for the kind words! We're so happy to hear that every interaction has felt comfortable and welcoming. Creating that “talking to a friend” experience is exactly what we aim for. We truly appreciate you taking the time to share your feedback! - Al"

"Hi Shina, thank you so much for the wonderful review! We’re thrilled to hear that Vanessa was able to help you navigate all those changes with ease. She prides herself on staying organized and keeping things stress-free, and we’re glad that showed through. We truly appreciate you taking the time to share your experience with us! - Al"

"Brooke, We’re sorry to hear you were frustrated with your experience. When we provide a homeowners quote, it’s always based on the most accurate information available at that time. Occasionally, once a policy issues and claims history is reviewed, the carrier may make an adjustment to the premium. The same applies to Drive Safe & Save. If the program isn’t activated after payment, the system automatically recalculates the rate to remove that discount. We understand unexpected changes can be frustrating, and we appreciate you bringing this to our attention. Our goal is always to be transparent and helpful, and we wish you all the best moving forward. – Al"

"Cody, thank you so much for your kind words! We’re thrilled to hear that Luke was able to make the process easy and help you find the best coverage. We appreciate your recommendation and are grateful to have you as a customer. – Al"

"Hey Linda, thank you for sharing your experience! We’re so glad Jen was able to answer your questions and make you feel welcome. Your kind words mean a lot to our team. – Al"

"Thank you for your feedback Alyssa! We’re glad Luke was able to resolve your policy issues and make sure you were taken care of. We appreciate your kind words and are happy to have you as a customer. – Al"

"Hi Rhonda, thank you for sharing! We’re so glad Jen was able to take care of your insurance needs and provide a great experience. We appreciate you being a part of our Shattuck Insurance family. – Al"

"Hi Arthur, thank you for your feedback. We did look into your concern and saw that your calls and texts came in after our business hours on Friday. Our hours are always kept up to date on Google, and since you’re registered for online account access, you can make payments anytime through the State Farm app or website for convenience. Our team works hard to provide excellent service during business hours while also allowing time to recharge and be with our families. We appreciate your understanding and the opportunity to serve you. - Al"

"Hi Anthony, thank you for the great review! We're glad to hear our team has been friendly and helpful, and that Luke was able to give you the information you needed about life insurance. We appreciate you taking the time to share your experience with us! -Al"

"Hey Kathleen, thank you for your kind words! We’re glad our team could provide prompt service and flexibility, and it’s great to hear that having the office close by makes paying your premium convenient. We appreciate you being a valued customer. – Al"

"Victoria, thank you for your feedback! We’re thrilled Zach was able to find a solution that worked for you and get you covered quickly. We appreciate your kind words and your trust in our team. – Al"

"Hi Joshua, thank you for the awesome review! We’re thrilled to hear Zach was able to provide detailed service and help you save on your monthly rate. We truly appreciate you taking the time to share your experience with us! - Al"

"Hi Keith, thank you so much for sharing this! We’re glad to hear Lucas took great care of you and made sure you were getting every discount available. We appreciate you being part of our agency! - Al"

"Thank you for leaving us 5 stars Mary! - Al"

"Thank you for leaving us 5 stars Thomas. Luke is phenomenal and we're glad your interaction reflected that. Thank you for trusting my team with your insurance needs. - Al"

"Hey Nick, we’re very sorry to hear about your frustration and appreciate you taking the time to share your experience. Buying a home is a major milestone, and we understand how important it is for everything, especially insurance, to go smoothly during that process. Our intention is always to provide clear communication and support, and we’re sorry to hear that your experience didn’t reflect that. While we can’t discuss the specifics of your policy here for privacy reasons, we’d welcome the opportunity to review this situation further and clarify any misunderstandings. We take feedback seriously and are committed to finding a resolution. Please feel free to reach back out to our office. We’re happy to revisit this and make sure your concerns are fully heard. - Al"

"We agree, Luke is awesome! We are so glad to be able to help you with your insurance Matthew. - Al"

"Thank you so much for coming back to us and for sharing your experience! We’re glad Zach was able to answer your questions and make the process smooth for you. We truly value your trust and appreciate your referrals. - Al"